Refund policy

 

Return & Refund Policy

Last updated: January 3, 2026

At Celestine, all sales are final. Each piece is produced with care, intention, and limited availability. Please review all product details carefully before completing your purchase.

 

All Sales Final

We do not accept returns, refunds, or exchanges.

This includes, but is not limited to:

  • Incorrect size selection

  • Change of mind

  • Dissatisfaction with fit or style

  • Delayed delivery caused by the carrier

Once an order has been placed and processed, it cannot be modified or canceled.

 

 

Exceptions — Damaged or Incorrect Items

The only exception applies if you receive an item that is:

  • Damaged

  • Defective

  • Incorrect (wrong item received)

If this occurs, please contact us within 48 hours of delivery at:

Email: support@celestineclothing.com

Include:

  • Your order number

  • Clear photos showing the issue

If approved, we will provide a replacement or store credit at our discretion. Refunds are not guaranteed and are evaluated on a case-by-case basis.

 

 

Shipping Responsibility

Celestine is not responsible for:

  • Lost, stolen, or delayed packages once shipped

  • Incorrect shipping addresses provided at checkout

Please ensure all shipping information is accurate before placing your order.

 

 

Final Sale Items

All items sold by Celestine are considered final sale, including:

  • Limited releases

  • Pre-orders

  • Sale or discounted items

 

 

Policy Acknowledgment

By completing a purchase on our website, you acknowledge and agree to this No Returns / No Refunds Policy.

 

 

Policy Updates

Celestine reserves the right to update or modify this policy at any time. Any changes will be reflected on this page.